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AsanaCustomer Support

Automations & Excellence Program Manager

San Franciscoonsitemanager$190K$223K

via Greenhouse

About this role

The Automations & Excellence Program Manager plays a pivotal role in driving high impact projects and programs for Asana’s Customer Experience Organization, especially supporting AI transformation efforts across Services & Support. As a key member of the Support & Services Automations & Excellence team reporting into the Strategic Support Operations Manager, this individual will manage a portfolio of strategically impactful projects and programs intended to improve processes and systems, elevate Customer Experience team performance, improve Asana Customer outcomes (satisfaction, retention, utilization, consumption), and support multi-horizon strategic initiatives.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: asana, monday, teams

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in San Francisco. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

asanamondayteams

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