Senior Workforce Analyst
Canada Virtualonsitesenior$50K – $82K
Posted today · via Workday
About this role
The Sr. Workforce Analyst plays a critical role in ensuring Contact Center Operations for US Lifestyle and Global Housing can consistently meet client contractual Service Level Agreements (SLAs). Sr. Workforce Analysts also serve as the enterprise hub for communication of Contact Center SLA impacting systems issues and BCP events as well as coordinating actions across Assurant and Vendor Partner sites to ensure SLAs can be met. This position substantially affects operational cost and efficiency, spanning areas like occupancy, overtime, and staffing. The Sr.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: monday
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Canada Virtual. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
monday