Supv, Capability Center Operations
Buenos Aires (Alem)onsite
Posted yesterday · via Workday
About this role
Customer Care Supervisor Plans, organizes, leads, controls, and coordinates the daily activities of non-exempt associates supporting hazard outsourcing operations, ensuring high-quality service and strong team performance. Key Responsibilities Customer Care & Operations Oversee inbound and outbound customer interactions, including calls, correspondence, workflows, and escalations. Ensure timely and effective resolution of customer issues and maintain service levels. Team Leadership Coach and guide associates to improve performance and engagement. Promote team development and align resources to operational needs. Performance Management Monitor KPIs related to productivity and quality. Analyze performance, identify root causes, and implement corrective actions.…
Read the full description on Assurant Services Argentina's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: monday, teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Buenos Aires (Alem). We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
mondayteams