Help Desk Manager - Microsoft Power Platform
Rockvilleonsitemanager
via Greenhouse
About this role
The Help Desk Manager provides technical leadership and oversight for support operations, specializing in the Microsoft Power Platform ecosystem. This role balances deep technical troubleshooting with a service-oriented approach, ensuring that Power Apps, Power Automate, and Dataverse solutions are performant, secure, and aligned with organizational governance standards.
Key Responsibilities:
Oversee the resolution of complex issues related to app performance, data integrity, and automation failures within the Power Platform.
Manage ticket priorities and SLAs while maintaining clear, empathetic communication with end users.
Diagnose root causes by analyzing logs and identifying trends to implement long-term preventative solutions.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Rockville. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included