Cash Japan Operation Manager, Osaka

Purpose of the role The Operations Manager is to manage all Airport Refund Counters in Japan from setup, implementation to daily operations (logistics, manpower, training, cash delivery). As a key management role, this includes the management of all respective counter managers and the team of frontline counter staff (fulltime, part-time and outsourced staff) at assigned airports. This position must work with the Cash Japan Managing Director to achieve shared objectives. This position must possess dedication to traveler service and satisfaction. As a key role for exit point operations for Cash Japan, this position requires to work closely with shareholder representatives and team members to ensure best practice standards and KPIs are adopted and met.…