CX Support Analyst
Chennai Indiaonsitemid
Posted yesterday · via Workday
About this role
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. CX Support Analyst This role helps ensure customers receive timely, accurate support that improves their experience with athenahealth solutions based in Chennai, India. The position supports workflows related to US healthcare and RCM, with an emphasis on clear communication, accurate analysis, and effective follow-through. This role reports to the CX Support Manager. Team summary Customer Experience (CX) team in athena plays a critical role in bridging customers (providers, payers, patients) with the product and internal teams.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: athena, spark, teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Chennai India. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
athenasparkteams