Major Incident Manager

Role Summary: The Major Incident Manager is responsible for managing the lifecycle of major incidents, ensuring timely resolution, effective communication, and minimal business impact. This role acts as the central point of coordination during critical outages and drives post-incident reviews. Key Responsibilities Incident Coordination Take ownership of major incidents from detection to resolution. Initiate and lead technical bridge calls with relevant teams (Infrastructure, Application, Network). Ensure timely engagement of SMEs and escalation to leadership when required. Communication Provide regular updates to stakeholders during incidents. Maintain clear and concise communication across technical and business teams.…