Supervisor, Customer Service - Austin 311
311 Call Centeronsite$62K – $78K
Posted yesterday · via Workday
About this role
About This Position The Customer Service Supervisor in the Austin 3-1-1 Call Center plays a critical role in supporting seamless operation of the 24x7 city-wide contact center which serves numerous City of Austin (COA) departments and over 47 divisions. The AE Customer Service Supervisor is responsible for a range of activities from Call Center Operations, process and procedure communication, after action review with root cause analysis, supporting crisis calls and incident command, and end to end hiring and on-boarding, employee development and recognition, ensuring requester satisfaction with 311 customer service, continuous improvement of programs and processes managed by Austin 3-1-1, and addressing resident escalations.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: r, sigma, teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in 311 Call Center. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
rsigmateams
More at Austintexas
- View →Airport Plumber - Austin AviationAUS Barbara Jordan Terminal (BJT)
- View →Temporary - Customer Service Representative, Airport Communications (HIRE IN PROCESS/PLEASE DO NOT APPLY - By Invitation Only)AUS Barbara Jordan Terminal (BJT)
- View →Austin Aviation - Temporary Inventory Control Specialist II (HIRE IN PROCESS/PLEASE DO NOT APPLY - By Invitation Only)AUS Consolidated Maintenance Facility (CMF)
- View →Austin Aviation – High School Intern, Fleet Service (HIRE IN PROCESS / PLEASE DO NOT APPLY – By Invitation Only)AUS Consolidated Maintenance Facility (CMF)
- View →Austin Resource Recovery OperatorTodd Lane Resource Recovery Facility
- View →Public Health Program Specialist IIRBJ Health Center