Customer Experience Representative
Leominsteronsitemid
Posted 3 days ago · via Workday
About this role
Customer Experience Representative FT Hourly Hybrid Summary Customer Service Representatives are responsible for order management from our customer base. This includes all aspects of a customer’s order starting with answering telephone calls, responding to emails of approx 100 per day, proactively sending customers confirmation and notifications, order processing, following order through billing process, arranging freight rates for customers, setting up and maintaining customers contacts in our ERP system, sending stocking needs to supply chain, printing COA’s & SDS’s and sending to customers, communicating with logistics department regarding order status, handling customer complaints, and investigating short payments on invoices.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Leominster. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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