Specialist Customer Care - Mortgages CME

Glasgow Campusonsitemid

Posted today · via Workday

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About this role

Job Description Purpose of the role To address customer questions, concerns or requests while maintaining customer service expectations. Accountabilities Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner. Collaboration with teams across the bank to align, promote, and integrate customer care initiatives. Management and maintenance of customer records and documentation to ensure accuracy. Participation in training and development initiatives to improve customer skills, knowledge, and services. Identification of industry trends and developments related to customer service to implement best practice in customer care.…

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Level fit

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Domain experience

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Recency

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Location fit

This role is based in Glasgow Campus. We weight your proximity and willingness to relocate.

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