Service Desk Analyst
Beth Israel Lahey Healthonsitemid$44K – $75K
Posted today · via Workday
About this role
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Service Desk Analyst is responsible for delivering world-class support services across all Beth Israel Lahey Health, Inc. (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1 support position is responsible for all aspects of customer requests and incident management. This includes logging, triaging, resolving, and timely follow-up of service requests/incidents. The Service Desk Analyst interacts with all levels of BILH colleagues and thus must have superior customer relations and communications skills. This individual must be skilled in both customer service and various information technology areas.…
Read the full description on Beth Israel Deaconess Medical Center's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams, workday
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Beth Israel Lahey Health. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teamsworkday
More at Beth Israel Deaconess Medical Center
- View →Occupational Therapist - Per DiemMount Auburn Hospital
- View →Nursing Assistant Amb Surg PER DIEM/Days 175354Lahey Hospital and Medical Center
- View →PATIENT ACCESS REPRESENTATIVE: M-F 9:30am to 6pmMount Auburn Hospital
- View →Regional Medical AssistantBeth Israel Lahey Health Primary Care
- View →Nursing Assistant- Endoscopy - FT Days 40 HrsLahey Hospital and Medical Center
- View →Meredith Cameron Summer InternNew England Baptist Hospital