Technical Support Coordinator
Beavertononsitemid
Posted 1mo ago · via Workday
About this role
Please note that we are not currently accepting resumes or additional support from talent agencies or third-party sources. Any resumes received from these sources will be considered unsolicited. We value integrity and clear communication with our partners, and appreciate your understanding in this matter. The role, at a glance: The Technical Support Coordinator (TSC) provides genuine and empathetic interactions with customers phoning Biamp for Technical Support. The TSC will engage with the caller to: 1) Determine the reason for the call 2) Open an electronic ‘case’ ticket, and 3) Populate the case ticket with the caller’s contact info, system description and issue details. The TSC will also assist with administrative activities such as creating Return Authorizations (RA’s).…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Beaverton. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included