Head of Customer Engagement, Global CE&O
Baarhybriddirector
Posted yesterday · via Workday
About this role
About This Role: As the Head of Customer Engagement, you will spearhead the transformation of Biogen’s global customer engagement vision and roadmap, enhancing our omnichannel, digital, and social capabilities across priority therapeutic areas. You will lead and motivate a dynamic team to achieve end-to-end omnichannel and digital excellence, fostering continuous innovation and strengthening our social media strategies. A critical aspect of your role will be to establish clear KPIs, implement disciplined test-and-learn methodologies, and sustain improvements in customer experience.…
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reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
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2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
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4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Baar. We weight your proximity and willingness to relocate.
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