Agent de soutien en informatique
Office - Rimouski - SCFonsite
Posted today · via Workday
About this role
Responsibilities: - Handle support calls or tickets. - Installing and updating product line applications, integrated 3rd party applications, and operating system and/or database applications. - Exercise sound professional judgment in investigating technical problems. - Collects detailed information to categorize requests to establish a method of resolution. - Documentation of all customer communication through tickets. Requirements: - 1+ year(s) of customer service experience in a technical environment or relevant experience - Proven problem-solving abilities - Proven verbal skills and exceptional written skills - Experience in technical documentation - Ability to multi-task effectively - Work well autonomously
Read the full description on Bizmatics India Private's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Office - Rimouski - SCF. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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