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BmoBilingual Pre-Delinquency Call Center Specialist (inbound / outbound calls)
REMOTE/TELETRAVAILremotemid$46K – $85K
Posted 3 days ago · via Workday
About this role
Application Deadline: 06/12/2026 Address: VIRTUAL61 - REMOTE/TELETRAVAIL - QC - BMO Job Family Group: Customer Shared Services This is for a night shift 1pm to 9pm We are seeking high-performing level 5 employees to join our expanding Pre-Delinquency call center team (inbound / outbound calls). This is a cross-Canada remote role. Agents will lead complex conversations with customers to understand their complete financial situation and deploy tailored debt repayment offers. This includes educating customers who may not fully understand their financial situation. Agents will be expected to make sound credit decisions for BMO and select the appropriate treatment plan to improve customer financial health (e.g., balance pay-down, FICO score increases).…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
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