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BmoSenior Manager, Customer Experience and Transformation
Torontoonsitemanager$86K – $160K
Posted today · via Workday
About this role
Application Deadline: 07/30/2026 Address: 33 Dundas Street West Job Family Group: Business Management Role Overview The Senior Manager, Customer Experience & Transformation will play a key role in advancing customer experience priorities across North American Retail Payments, with a focus on identifying opportunities to improve client outcomes, reduce friction, and strengthen overall business performance. This role will use customer feedback, operational insights, NPS results, complaint themes, and business data to identify pain points, recommend strategic priorities, and support initiatives that improve the customer experience while also reducing work effort, operational complexity, and costs.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Toronto. We weight your proximity and willingness to relocate.
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