Sr. SRE Engineer (CCaaS)

REMOTE/TELETRAVAILremotesenior$70K – $150K

Posted yesterday · via Workday

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About this role

Application Deadline: 09/16/2026 Address: VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO Job Family Group: Technology Key Responsibilities Platform Reliability & Availability Ensure 24x7 availability of the CCaaS platform and supporting services. Define and manage Service Level Indicators (SLI), Service Level Objectives (SLO), and Error Budgets. Monitor platform health, performance, capacity, and stability. Drive reliability improvements and eliminate recurring operational issues. Support production readiness reviews for new releases and platform enhancements. Monitoring & Observability Build and maintain monitoring dashboards, alerts, and health checks. Configure and optimize CloudWatch, Splunk, Dynatrace, Grafana, and other observability tools.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: python, powershell, opensearch, aws, lambda…

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

pythonpowershellopensearchawslambdasplunkgrafanateams

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