Tier 2 Customer Care Technician
Friscoonsite
via Greenhouse
About this role
Tier 2 Customer Care Technician
Are you an under-employed rideshare worker with some wireless know-how? Come get 16 hours / week of technical work to round out your ride-share pay! Room to advance, too!
Bring your people skills + technical know-how to a team that moves fast and solves real connectivity problems.
Who we’re looking for: Boingo Wireless is hiring a Tier II Customer Service Agent to support our Wi‑Fi and cellular solutions—including high-speed broadband for U.S. military customers. You’ll troubleshoot connectivity issues, guide customers to resolution, and escalate when needed. We’re a modern, friendly team that values professionalism, ownership, and a consistently positive, customer-first attitude.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: jira, teams, salesforce
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Frisco. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
jirateamssalesforce