LOOK Cycle | Customer Care Manager
manager
Posted 6mo ago · via Teamtailor
About this role
The company. A leader in the sports industry, this company designs and manufactures high-end equipment and accessories. With world-renowned expertise, the brand continues to push technical and stylistic boundaries in its field. In a dynamic phase of growth and international expansion, the company aims to build a high-performing and agile Customer Care organization capable of delivering an excellent customer experience across all markets. Key Goals. Structure an effective and agile international customer care model. Develop a group culture focused on speed, reliability and quality of service. Reduce response times and increase first contact resolution rates. Improve customer satisfaction and loyalty across all markets. Key Responsibilities.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams