Customer Success Manager

Your Role The Regional Customer Success Manager is responsible for managing a team of Customer Service Representatives and Customer Success Managers, bridging the gap between the customer and our organization. The principal objective of this role is to ensure that each touchpoint across the customer journey is engaging, efficient, and effective, while supporting the strategic direction of the business and growth strategies. This role will report to the Director of Customer Service and assist in implementing policies and procedures to positively impact overall team efficiencies. In addition, this role is responsible for leading positive changes across the organization to enhance the Customer Experience through the aligned development and implementation of organizational standards.…