Western Europe Broadpin - Service Delivery Manager
Netherlandsremotemanager
Posted 3w ago · via Workable
About this role
Within Broadpin the Service Delivery Manager bridges the gap between operations and customer: operating as the first point of contact for our customers, business, and other stakeholders to ensure that the IT services are met according to the terms of service level, business objectives, resources (time and budget) and quality. Requirements Define, document, agree, monitor, measure, report and review the level of IT services provided according to company0s governance model. Maintain and improve the relationship and communication with both the customer and the internal organization. Ensure that specific and measurable targets are developed for all IT services. Monitor and improve customer satisfaction in aligment with Manager Service Delivery.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
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