Cards Experience Guide
Sofiahybrid
Posted 1mo ago · via Recruitee
About this role
As a Cards Experience Guide, you’ll be the first person our user turns to when something goes wrong with a card payment. Whether it's a declined transaction, a suspicious charge, or a request for a refund, you’ll step in to make things right — quickly and carefully. You'll review and issue chargebacks and refunds, making sure every case is handled with accuracy and fairness. Just as important, you’ll keep our user in the loop the whole time — clearly explaining what’s happening, what’s coming next, and if any action is needed from their side. Take Ownership By picking up issues quickly, resolving them with the right solution, and keeping them in the loop you will Make Life Easy for our users.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: nomad, teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Sofia. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
nomadteams