Offboarding Agent
Sofiahybrid
Posted 1mo ago · via Recruitee
About this role
Our users trust us to keep their money safe and their banking experience stable. As our Offboarding Agent, you’ll handle sensitive account closures quickly, fairly, and in line with regulations. You’ll make sure users are clearly informed, funds are handled securely, and the process remains professional, compliant, and respectful from start to finish. Take Ownership As an Offboarding Agent, you’ll own the final stage of the user journey for accounts that need to be closed due to misuse, fraud, money laundering, or policy violations. Specifically, you’ll be in charge of: ⚡ Swift and accurate offboarding: Handle offboarding escalations, formal complaints, and manual refunds quickly, accurately, and within the required deadlines.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: swift, nomad
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Sofia. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
swiftnomad