Customer Service Manager - Retention SME Direct

Salford Quaysonsitemanager

Posted today · via Workday

About this role

Job Description: Job Title: Telesales Manager - SME direct Job Grade: C16 Salary: From £ 56,300.00 DOE and location plus fantastic benefits Location Status: Hybrid (flexible working options available) Locations: Bupa Place, Salford – working from home 3 days per week Contract Type: Permanent Working Pattern: Full-time, 37.5 hours per week About the Role We're looking for an experienced and driven Telesales Manager - SME direct to lead a high-performing operational leadership team within our SME business. This is a pivotal leadership role responsible for managing Sales Team Managers and Sales Coaches, driving commercial performance, delivering outstanding customer outcomes, and supporting the continued growth of our SME retention strategy.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Salford Quays. We weight your proximity and willingness to relocate.

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Skills in this role

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