Specialist, Sales Trainer - Quality and Training - Bilingual

Job Title: Specialist, Sales Trainer - Quality and Training - Bilingual Job Description The Quality Analyst is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards for our line. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements. You will: Monitor and evaluate sales agents’ customer interactions (calls/meetings, emails) based on quality metrics, ensuring compliance with company standards. Provide detailed feedback and coaching to agents on improving sales skills, conversion rates, and communication efficiency.…