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Byte Dance/Tik Tok

Sr. Representative, WFM Scheduling

ITA Lecce - Viale Risorgimentoonsitesenior$19K – $24K

Posted 2 days ago · via Workday

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About this role

Job Title: Sr. Representative, WFM Scheduling Job Description Concentrix Italy is looking for a Senior Representative – WFM Scheduling to join our Customer Service team. The role is responsible for workforce scheduling and optimizing staffing plans to ensure service levels (SLA) are consistently met while balancing business needs and agent availability. This position requires strong attention to detail, analytical thinking, and a proactive approach to managing operational changes.…

Read the full description on Byte Dance/Tik Tok's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is senior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in ITA Lecce - Viale Risorgimento. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teams

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