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Byte Dance

Associate, Operations

IND Bangaloreonsitejunior

Posted today · via Workday

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About this role

Job Title: Associate, Operations Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Maintain service level agreement for new cases. Assign Cases out to the appropriate Engineers within the defined SLA. Provide accurate response on Severity issues, expired and misroute cases Work hand in hand with the Team Managers in identifying engineers who can work on providing accurate solution to customer issue and escalated cases.…

Read the full description on Byte Dance's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is junior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in IND Bangalore. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teams

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