Fintech Customer Service Advisor: Arabic/English - Amman

JOR Amman - 1 Rafiq Al Hariri Aveonsite

Posted today · via Workday

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About this role

Job Title: Fintech Customer Service Advisor: Arabic/English - Amman Job Description Key Responsibilities Handle incoming customer inquiries via phone, email, chat, or tickets. Assist customers with issues related to transactions, payments, account access, and digital wallets. Provide clear guidance on fintech products, features, and processes. Investigate and resolve customer complaints within defined SLAs. Escalate complex or high-risk cases to relevant internal teams (fraud, compliance, technical support). Ensure all interactions comply with financial regulations and company policies. Maintain accurate records of customer interactions in CRM systems. Educate customers on secure usage of fintech platforms and fraud prevention.…

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What we'd score you on

reqspace match rubric

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Skills match

For this role: teams, salesforce

Level fit

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Domain experience

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Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in JOR Amman - 1 Rafiq Al Hariri Ave. We weight your proximity and willingness to relocate.

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Skills in this role

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