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ByteDance

Senior Analyst, WFM Real Time Management

BRA Sao Paulo - Rua Achilles Orlando Curtolo-Flrs 1-5onsitesenior

Posted today · via Workday

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About this role

Job Title: Senior Analyst, WFM Real Time Management Job Description Principais responsabilidades: • Desenvolver e implementar estratégias de planejamento de capacidade e escalonamento de equipes, com base em previsões de demanda . • Analisar dados históricos e tendências para criar forecasts precisos de volume de trabalho e necessidades de staffing. • Monitorar indicadores de performance (KPIs) como SLA, taxa de ocupação , produtividade e aderência ao cronograma . • Colaborar com líderes operacionais para ajustar escalas e turnos , minimizando custos e maximizando a eficiência . • Gerar relatórios e dashboards gerenciais em português e inglês , apresentando insights e recomendações . • Gerenciar ferramentas de WFM para otimização de processos .…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is senior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in BRA Sao Paulo - Rua Achilles Orlando Curtolo-Flrs 1-5. We weight your proximity and willingness to relocate.

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