Sr. SME, Operations
IND Hyderabad - Unit No. 601onsitesenior
Posted today · via Workday
About this role
Job Title: Sr. SME, Operations Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Key Responsibilities : Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert). Drive team metrics Regularly monitor closure of service levels Ensure prompt escalations to the Team Captain Supervise team members in the absence of the Team Captain.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in IND Hyderabad - Unit No. 601. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
More at Byte Dance
- View →Technical I, Global Service Desk (TCF)IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors
- View →Director, Service DeliveryPHL Quezon City - GBF Tower 2, Bridgetowne
- View →Cloud Solution Architect – Dynamics 365 ERP Technical ArchitectItaly - Work at Home
- View →Cloud Solution Architect – Endpoint Management & Modern Device ManagementItaly - Work at Home
- View →Associate- Real Time ManagementIND Bangalore
- View →Instructional Designer/CopywriterPHL NCR Makati Work-at-Home