IT Service Delivery Specialist

US - Michigan - Livoniaonsitemid

Posted 2mo ago · via Workday

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About this role

Job Description Responsible for the first level of IT H elp d esk support at our Livonia Headquarters . First level support consists of resolving simple and intermediate service issues in a timely manner. Issues requiring in-depth problem-solving skills or programming skills will be escalated to the next level of support for resolution. The IT H elp d esk is the single point of contact for internal users and customers seeking technical assistance . PRINCIPAL FUNCTIONAL RESPONSIBILITIES: Serves as the first point of contact for users and customers seeking technical assistance . Analyze, troubleshoot, and resolve user and customer problem tickets in a timely manner . Escalation of advanced services issues to the next level of support .…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in US - Michigan - Livonia. We weight your proximity and willingness to relocate.

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