Vice President of Customer Success

Chicagoonsitevp$200K – $250K

Posted 1mo ago · via Workable

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About this role

CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL. This person will lead the Customer Success function for CADDi’s U.S. operations, managing strategy, operations, and team execution to ensure clients achieve measurable value from the company’s SaaS platform. Along with: Own customer success KPIs including adoption, net revenue retention, churn reduction, and expansion metrics. Design and implement customer onboarding programs, value realization frameworks, and governance models to accelerate client time-to-value and ensure long-term account growth. Establish and oversee executive business reviews, customer health monitoring systems, and performance dashboards leveraging CRM and business intelligence tools.…

Read the full description on CADDi's site →

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Recency

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Location fit

This role is based in Chicago. We weight your proximity and willingness to relocate.

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