Director, Help Desk Center of Excellence
Remoteremotedirector
Posted 1w ago · via Lever
About this role
CampusWorks is seeking a Director, Help Desk Center of Excellence (COE) to lead and mature a centralized Tier 1 Help Desk operation supporting multiple higher education managed services clients. The Director will be responsible for the strategic leadership, operational management, staffing, service quality, and continuous improvement of a remote call center-style Help Desk environment.
The Help Desk COE serves as the primary point of contact for all client IT incidents, service requests, and general support inquiries. Requests are initiated through phone calls, email, ITSM ticket submissions, and chat services. The Help Desk does not provide walk-up support services.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
More at Campusworksinc
- View →Human Resources GeneralistMadison, New Jersey
- View →Bilingual Help Desk TechnicianRemote
- View →Senior Infrastructure EngineerMount Laurel, NJ
- View →Associate CIO / Executive Director of IT ServicesMount Laurel, NJ
- View →Human Resources SpecialistColumbia, MD
- View →Business Analyst - Ellucian Colleague™ ERPRemote