B2B Customer Experience Specialist
Panama Cityonsitemid
Posted 1mo ago · via Workable
About this role
A B2B Customer Experience Specialist builds and manages relationships with business clients, driving post-sales satisfaction, account retention, and upselling opportunities. They act as the primary point of contact, ensuring seamless onboarding, troubleshooting complex issues, and advocating for the client across internal teams. Key Responsibilities Account Management: Serve as the primary point of contact for key B2B accounts, resolving escalations and maintaining strong, long-term relationships. Onboarding & Implementation: Guide new business clients through the setup and onboarding process to ensure a smooth transition. Feedback & Optimization: Gather, track, and analyze client feedback and metrics (e.g., NPS) to identify pain points and propose actionable improvements.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams, salesforce, hubspot
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Panama City. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teamssalesforcehubspot
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