Supervisor, Performance Monitoring
Philippines-Bonifacio Global City-Taguigonsite
Posted today · via Workday
About this role
What Performance Monitoring contributes to Cardinal Health Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality. 1. Interaction Analytics & Business Insights Serve as the subject matter expert for interaction analytics solutions, including Speech Analytics, Text Analytics, and Automated Quality Monitoring (AQM). Leverage these tools to identify trends, root causes, performance gaps, and customer experience opportunities, translating data into actionable insights and recommendations that drive operational performance and informed decision-making. 2.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Philippines-Bonifacio Global City-Taguig. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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