Chat Support Representative
remotemid$35K – $48K
via Ashby
About this role
We are looking for a Chat Support Representative to assist customers through online chat and provide quick, helpful answers to their questions and service requests.
You will handle multiple conversations throughout the day, resolve common issues, and work with internal teams when additional support is needed.
WHAT YOU WILL DO
- Respond to customer questions through online chat
- Resolve common customer issues and service requests
- Provide accurate information about orders, services, and locations
- Escalate issues that require additional support
- Document customer interactions in company systems
- Maintain a friendly and professional tone across all conversations
- Meet established response and service-quality standards
WHAT WE ARE LOOKING FOR…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams