Key Account Manager

Tasks & Responsibilities : Responsible for managing one or more identified customer accounts and be the single point of contact for the customer within the company Organization Responsible for delivering the budgeted revenues and gross margins through deep selling and cross selling of products/services to the customers. Be the first point of contact for – Agreeing on the scope of services and the KPI’s for measuring the quality of service delivery Having a clear SOP drawn up for each service and having the same signed up both by the product heads as well as Customer Disseminating the SOP and KPI’s across the product teams and training the teams on the same Driving the individual customer service executives to ensure that the service delivery is as per agreed KPI’s…