Customer Care Officer

Primary Functions: Onboarding new customer (Pre/Post implementation)  Conduct regular review with customers  Handle customer’s enquiries  Conduct health check  Retain customers  Conduct after training feedbacks.  Process cancellation  Negotiate of contract renewal  Upsell package  Manage OTRS Ticket  In/Outbound Call  Control room during office hours  Perform other duties as assigned by General Manager. Secondary Functions:  Maintaining a positive, empathetic, and professional attitude toward customers always.  Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.  Train customers on how to derive the most value from our Software-as-a-Service platform.…