Contact Center Agents
Ibadanonsite
Posted 18mo ago · via Workable
About this role
Job Summary Catilas Resources Limited on behalf of our client, a leading commercial Bank in Nigeria Bank seeks to hire highly motivated Contact Center Agent . The ideal candidate will be confident, target-driven, customer-centric, and possess a proven track record in customer support. Responsibilities for this role include: Inbound Customer Support: Handling incoming calls, emails, chats, and other communication channels from customers seeking assistance, information, or issue resolution. Outbound Customer Engagement: Making outbound calls to customers for various purposes, such as surveys, follow-ups, sales, or appointment reminders. Technical Support: Providing technical assistance and troubleshooting for products or services. Guiding customers through problem-solving processes.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Ibadan. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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