Senior Manager End User Services
Ulmonsitemanager
Posted 1w ago · via Workday
About this role
A Moving Experience. Management Lead, mentor, coach and develop the End-user Services team; evolve the operating model (intake, prioritization, escalations, vendor coordination) and ensure consistent execution. Own service performance and continuous improvement using KPIs/SLA/CSAT, problem management, and knowledge/runbook standards. Manage budget and licensing for end-user services (devices, tooling, MSPs ). Own KPI and SLA reporting, including the development of executive-ready dashboards. Participates in training, audits, system readiness testing and assists the organization in maintaining its compliance requirements Support Oversee day-to-day end-user support across global offices and remote users.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: jira, teams, zoom
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Ulm. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
jirateamszoom
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