CHOMP Community Hospital Of The Monterey Peninsula

Service Desk Agent - HIT

Montereyonsite$68K – $91K

Posted 2 days ago · via Workday

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About this role

Welcome to Montage Health’s application process! Job Description: Responds to requests for technical assistance in person, via phone, or electronically. Provides Operations & Maintenance (O&M) monitoring support, reports on issues and escalates to Subject Matter Experts (SMEs) appropriately. Serves as a SME for operational issues and is available for on-call support, as needed. Logs incidents/requests through the Montage Health IT service management ticketing system and manages/prioritizes workload. Provides first tier technical support using documented procedures and available tools in order to achieve first contact resolution. Utilizes troubleshooting techniques and tools to resolve help desk issues and follows guidelines in issuing service calls / contacts.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Monterey. We weight your proximity and willingness to relocate.

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