After Hours, Behavioral Health Advocate - Evernorth Behavioral Health - Remote

The After Hours Advocate serves as the first point of contact for members and providers seeking support for behavioral health and substance use services. This role handles inbound calls, helps members navigate benefits and access to care, provides provider referrals, supports authorizations, and coordinates with clinical partners when additional intervention is needed. Successful candidates are compassionate, customer-focused professionals who can manage sensitive conversations, navigate multiple systems, solve problems independently, and deliver an exceptional member experience. Key Responsibilities Answer inbound calls from members and providers regarding behavioral health and substance use services. Assess caller needs and determine when clinical intervention or escalation is required.…