Customer Care Manager - Curascript - Hybrid (Lake Mary, FL)

As a Customer Care Manager, you will help lead a centralized support team that makes it easier for customers and sales partners to get clear, timely, and reliable service. You will guide supervisors, team leads, and specialists in a high-volume, queue-based environment while strengthening service standards, improving workflows, and creating a positive customer experience across every touchpoint. Responsibilities: Lead the Customer Care function to deliver consistent support for customer inquiries, manual order intake, order processing, fulfillment support, cancellations, tracking, returns, claims, and related service needs. Set clear expectations for supervisors, team leads, and specialists, while building accountability, collaboration, engagement, and strong team capability.…