Enterprise CX Strategic Planning Senior Advisor

Bloomfieldremotesenior$120K – $199K

Posted today · via Workday

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About this role

Role Summary The Enterprise Customer Experience Strategic Planning Senior Advisor is an enterprise‑level individual contributor role responsible for helping shape, steward, and advance Cigna’s customer experience (CX) strategy across multiple business units and portfolios. This role operates beyond any single line of business, partnering with enterprise stakeholders to align priorities, investments, and decisions to the customer problems that matter most. The Senior Advisor brings strong analytical rigor and strategic judgment, using qualitative and quantitative data to assess performance, identify patterns and risks, and translate insights into clear strategic direction.…

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What we'd score you on

reqspace match rubric

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Skills match

For this role: fiber, teams

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

fiberteams

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