IBM i / AS400 Support Assignment Group Manager

Cigna Health Solutions India Pvt. Ltd. - NOVEL BUSINESS PARKhybridmanager

Posted today · via Workday

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About this role

This role manages day-to-day production support for business-critical applications on the IBM i / AS400 platform. The Technical Support Senior Supervisor is accountable for the performance and control of the IBM i application support assignment group. This includes ensuring incidents, requests, operational issues and support queues are actively managed against agreed service levels. This is a support management role, not a development role. The candidate does not need to be an RPG developer, but must have enough application support and incident management experience to lead the team, challenge poor ticket quality, guide issue diagnosis and escalate effectively to senior technical teams.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Cigna Health Solutions India Pvt. Ltd. - NOVEL BUSINESS PARK. We weight your proximity and willingness to relocate.

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