Quality Review/Audit

Kuala Lumpurhybrid

Posted today · via Workday

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About this role

The job profile for this position is a Band 2 Quality Review and Audit Analyst. The Quality Review and Audit Analyst will support the strategy of Quality Management team: To drive business value, meet contractual obligations, and enhance customer/member experience by delivering high-quality audits across all communication channels. Through insightful analysis of error trends and root causes, we aim to identify pain points and enable continuous improvement. This ensures a more efficient, seamless, and satisfying journey for Cigna customers, while supporting operational excellence and strategic decision-making.…

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