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Circlek

Customer Experience Optimization Specialist

Nonstore WARNERCROS TEMPE AZonsitemid

Posted today · via Workday

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About this role

Job Summary The Customer Experience Optimization Specialist is responsible for the ongoing success, adoption, optimization, and continuous improvement of Circle K's customer self-service ecosystem. This role serves as the operational owner of customer experience enhancements after solutions are deployed, ensuring self-service tools, chatbot experiences, and knowledge resources remain effective, accurate, and aligned with customer needs. Working closely with Customer Experience leadership, Digital teams, Operations, IT, vendors, and business stakeholders, this individual will analyze customer engagement data, monitor self-service performance, identify improvement opportunities, and help drive measurable improvements across the customer support experience.…

Read the full description on Circlek's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Nonstore WARNERCROS TEMPE AZ. We weight your proximity and willingness to relocate.

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Skills in this role

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