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Citi

Director, Services Operations AI Governance & AI-First Ways of Working

New York New York United Stateshybriddirector$170K – $300K

Posted today · via Workday

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About this role

At Citi, you won't be running a typical IT implementation. You'll be at the center of redefining how one of the world's largest financial institutions actually operates — from the inside out. Services Operations touches millions of client interactions, thousands of associates, and some of the most complex workflows. You'll have the mandate, the access, and the executive backing to deploy AI where it matters most: at the point where our people serve our clients. The problems are real, the scale is unmatched, and the impact is immediate and measurable. Citi is looking for a Director, Operations AI Governance & AI-First Ways of Working to lead the governance, prioritisation, and adoption of AI across Citi's global Operations function.…

Read the full description on Citi's site →

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1

Skills match

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2

Level fit

This role is director-level. We check your trajectory against it.

3

Domain experience

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4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in New York New York United States. We weight your proximity and willingness to relocate.

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