reqspace
Start free trial →
C
City Of Austin

Supervisor, Customer Service - Austin 311

311 Call Centeronsite$62K – $78K

Posted today · via Workday

See if I'm a fit →Tailor my resume for this role →Apply on Workday ↗

About this role

About This Position The Customer Service Supervisor in the Austin 3-1-1 Call Center plays a critical role in supporting seamless operation of the 24x7 city-wide contact center which serves numerous City of Austin (COA) departments and over 47 divisions. The AE Customer Service Supervisor is responsible for a range of activities from Call Center Operations, process and procedure communication, after action review with root cause analysis, supporting crisis calls and incident command, and end to end hiring and on-boarding, employee development and recognition, ensuring requester satisfaction with 311 customer service, continuous improvement of programs and processes managed by Austin 3-1-1, and addressing resident escalations.…

Read the full description on City Of Austin's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: r, sigma, teams

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in 311 Call Center. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
See if I'm a fit →

Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

rsigmateams

More at City Of Austin

See all open jobs at City Of Austin →