Customer Success Manager (Higher Education & Academic Libraries)
UK - Cambridge (PQ)hybridmanager
Posted today · via Workday
About this role
We are looking for an experienced Customer Success Manager (CSM) to join our Content Solutions team in Cambridge or London (UK). As a trusted advisor to Higher Education and Academic Library customers, you will be responsible for driving customer satisfaction, retention, and growth across an assigned portfolio. You will build strong customer relationships, support product adoption, identify opportunities for expansion, and collaborate cross functionally with internal teams to deliver an exceptional customer experience. About You – experience, education, skills, and accomplishments. At least 5 years of experience in Customer Success, Academic Libraries, or other customer-facing roles.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in UK - Cambridge (PQ). We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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